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Chic-Dog-Boutique.com Returns

Please fill out the form at the bottom of this page to receive instructions and an RMA number for your return/exchange. Unauthorized returns will not be processed.

30 day RETURN POLICY:

  • Items received within 30 days of the original order delivery date are eligible for (your choice) a merchandise refund minus a 15% restocking fee or a store credit + 5% bonus (no restocking fee).
  • Products must be in New Condition (original packaging and tags attached).
  • ABSOLUTELY NO DOG HAIR. It is ok if you tried a product on your dog, but kindly remove any hairs left behind (lint roller or tape works well) and carefully place the product back into its original packaging. If the product appears used, worn, soiled, has been laundered or has a noticeable odor, this is not an acceptable condition for a return, so please do not send it back. No refunds or store credits will be given and the product will be discarded or donated.
  • Returns are processed promptly and you can expect a refund within 5 days of our receipt of the returned merchandise.
There are some exceptions:
  • Special order Susan Lanci items including harnesses, collars, leashes, coats and wizzers are non-refundable, however, sized items may be exchanged within the 30 day policy for the same exact item of a different size in the event that the item does not fit (tags MUST be attached). Please note, an exchange will take another full 2-4 weeks to produce. Measuring your dog accurately and following the size chart the first time is highly recommended!
  • There are no returns/exchanges on Susan Lanci Madison Dresses.
  • All clearance items are FINAL SALE.
  • We cannot take back merchandise that wasn't purchased at Chic-Dog-Boutique.com even if it is a brand that we carry. Please be sure to make your return to the appropriate retailer where the purchase was made.
  • If an item received is incorrect or defective, we will replace it at no cost to you. Defects must be reported within 5 days of receiving the item.
Returning a Gift:
  • We are happy to issue you a store credit via a gift certificate code.
Refund Amount:
  • The 15% restocking fee will be waived for exchanges or if you choose the store credit option.
  • As with most returns from online retailers, return shipping is paid by you, the customer (this includes customs brokerage fees for Canadian customers). We recommend sending items with tracking and added insurance as a precaution as we cannot issue refunds for items that are not received due to being lost in the mail.
  • If you choose to receive a refund, we will refund your credit card for the price of the merchandise returned less a 15% restocking fee. Shipping costs are not refunded.
  • Please note: Refusing delivery of a product is the same as a return - customers are responsible for return shipping costs and we will deduct the charge associated for the returned shipment from your refund.
  • Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to the same policy, although we are happy to re-ship them to a good address at the cost of postage for the re-shipment.

Exchanges:

  • Please note that a new order must be placed online for exchanges. The reason for this is due to any price variations of items being exchanged or applicable forward shipping costs, and also because all of our inventory and order processes are electronic. We have two options for the exchange process:

    1. For faster processing, you can place your new order online at any time to be shipped promptly, and we will issue a merchandise refund (restocking fee waived for exchanges) back to your original method of payment once we receive your returned item(s).

    OR

    2. When we receive your returned item(s) we can issue a store credit + 5% bonus and you can then use that credit to place the new order.

Please complete the form below to request authorization and instructions for your return.