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Shipping

How much is shipping?
We're currently offering Free Shipping for orders within the Continental U.S. (excludes Hawaii and Alaska) with a merchandise total of $49 or more when you enter coupon code FREESHIP in your shopping cart (one coupon code per order allowed).
Please allow 4-7 business days for Standard Free Shipping delivery. For Continental U.S. orders below $49 we offer flat rate options for $4.95 (3-5 business days transit) and $9.95 (2-3 business days transit).

All other shipping rates including International and Hawaii/Alaska can be calculated by adding the item(s) you wish to order to your cart and then entering your Country, State/Province and Postal Code and clicking the blue "Recalculate" button. This will generate a list of prices and transit times for you without having to go any further in the ordering process.

What carriers do you use?
We currently use USPS (United States Postal Service) and UPS (United Parcel Service).

How long does it take once my order has shipped?
Once your order has shipped, you can expect to receive it within 2-7 business days depending upon your selected method. Please note, Saturday and Sunday are not business days.


Once your order is shipped, we will notify you by email with an applicable tracking number for your convenience.

Cancellations

While we cannot guarantee any cancellations after your order has been placed, if you e-mail us as soon as possible, we'll do our best to stop shipment of the order. However, for any special order Susan Lanci Designs items, after your order has been placed, it cannot be canceled. If you ask us to cancel it after we have already ordered your items from Susan Lanci Designs, there will be a 50% cancellation fee to cover our costs. To be clear, that means you'll only be refunded HALF of the price of your merchandise. Please help us avoid this by being sure of your items before you special order and contact us with any product questions.