How much is shipping?
We're currently offering Free Shipping for orders within the Continental U.S. (excludes Hawaii and Alaska) with a merchandise total of $49 or more. Just enter coupon code FREESHIP in your shopping cart, which will then give you the option to select Free Shipping as your shipping method on the checkout page (one coupon code per order allowed). Please allow 4-7 business days for Standard Free Shipping delivery. For Continental U.S. orders below $49 we offer flat rate options for $4.95 (3-5 business days transit) and $9.95 (2-3 business days transit).

All other shipping rates including International and Hawaii/Alaska can be calculated by adding the item(s) you wish to order to your cart and then entering your Country, State/Province and Postal Code and clicking the blue "Recalculate" button. This will generate a list of prices and transit times for you without having to go any further in the ordering process.

What carriers do you use?
We currently use USPS (United States Postal Service) for most shipments and UPS (United Parcel Service) for the heavy stuff such as dog beds. If you cannot receive shipments at your place of residence from a certain carrier, please e-mail us or let us know in the order comments section. There may be a shipping upcharge if we have to use a carrier that is more expensive.

How long does it take once my order has shipped?
Once your order has shipped, you can expect to receive it within 2-7 business days depending upon your selected method. Please note, Saturday and Sunday are not business days.

Once your order is shipped, we will notify you by email with an applicable tracking number for your convenience.